Who We Are
Clearview Repair LLC ("Clearview Repair," "we," "us," or "our") is an owner-operated HVAC and appliance repair company based in Torrington, Connecticut. Our website is clearviewrepair.com. Questions about this policy can be sent to info@clearviewrepair.com or by calling (860) 209-4955.
Information We Collect
We collect information you give us directly when you:
- Fill out a contact or estimate request form on our website
- Call us at (860) 209-4955
- Send us an email
- Text us
The information you provide typically includes your name, phone number, email address, service address, and a description of what needs repair.
We also collect basic technical information automatically when you visit our website, including your IP address, browser type, pages visited, and the time of your visit. This data comes from standard web server logs and, if installed, analytics tools.
How We Use Your Information
We use the information we collect to:
- Schedule and provide HVAC and appliance repair services
- Call or text you back about your service request
- Send appointment confirmations or follow-up messages
- Improve our website and understand how visitors use it
- Respond to questions or complaints
We do not sell your personal information. We do not use it for advertising beyond our own business communications.
Who We Share Information With
We share your information only when necessary:
- Service providers. We may use third-party tools to manage scheduling, email, or website analytics. These vendors receive only the data they need to perform their function.
- Legal requirements. We may disclose information if required by law, court order, or government request.
- Business transfers. If Clearview Repair is sold or merges with another business, your information may transfer to the new owner. We will notify you by email or a notice on this page before that happens.
Cookies and Tracking
Our website may use cookies — small text files stored in your browser — to remember your preferences and to help us understand site traffic. Most browsers let you block or delete cookies. Doing so may affect some site features but will not prevent you from contacting us or requesting service.
We may use Google Analytics or similar tools to track aggregate site usage. These tools collect data like page views and session duration. They do not identify you personally unless you have separately signed in to a Google account.
Data Retention
We keep contact and service records for as long as needed to provide service and meet legal obligations. If you ask us to delete your information and we are not legally required to retain it, we will do so within 30 days.
Your Rights
You can ask us at any time to:
- Tell you what personal information we hold about you
- Correct inaccurate information
- Delete your information (subject to legal retention requirements)
- Stop sending you marketing messages
To make any of these requests, email info@clearviewrepair.com or call (860) 209-4955. We will respond within 30 days.
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information to us, contact us and we will delete it.
External Links
Our website may link to third-party sites such as Google, Yelp, or social media platforms. We are not responsible for the privacy practices of those sites. Review their privacy policies before sharing information with them.
Changes to This Policy
We may update this policy from time to time. When we do, we will update the "last updated" date at the top of this page. Continued use of our website after a change means you accept the updated policy.
Connecticut Privacy Rights
Connecticut residents may have additional rights under the Connecticut Data Privacy Act (CTDPA), including the right to opt out of the sale or sharing of personal data and the right to appeal our response to a privacy request. To exercise these rights, contact us using the information below. We do not sell personal data.
Questions? Contact Us.
Clearview Repair LLC
Torrington, CT 06790
Phone: (860) 209-4955
Email: info@clearviewrepair.com