Common Questions. Direct Answers.

Most furnace repairs in CT run between $150 and $600 for common problems — a bad igniter, a failed capacitor, a dirty flame sensor. The diagnostic visit is $95, which applies toward the repair if you proceed same day.

Larger repairs like a heat exchanger replacement ($800–$1,500) or a blower motor ($400–$700) cost more. I give you the price before I start. Nothing gets added after.

AC repairs range from $100 for a capacitor swap to $800+ for a refrigerant leak repair that involves finding the leak, patching it, and recharging. A standard diagnostic visit is $95 and applies toward the repair.

Compressor replacement on a system over 12 years old usually isn't worth it — I'll tell you that before you spend the money.

Yes — $95 for the diagnostic, which covers travel to your home and the time to properly diagnose the problem. If you move forward with the repair the same day, that $95 applies toward the total invoice.

I don't do "free estimates" that turn into a sales call for a new system. The diagnostic fee covers real work.

Emergency calls outside business hours carry an after-hours rate. I'm upfront about the rate before I come out — you'll know the cost before I arrive. Comfort Club members have no after-hours surcharge.

Always. After the diagnostic, I tell you exactly what it costs to fix it. You decide yes or no. If you say no, you pay the $95 diagnostic fee and that's it. No pressure, no upsell.

For non-emergency calls in Torrington and nearby towns, I'm usually there within 24–48 hours. For emergency calls — no heat in winter, failed cooler for a business — I aim to be there within 2 hours during the day, same night for after-hours calls.

During peak season (July heat waves, January cold snaps), wait times can extend. Comfort Club members skip the general wait list.

Most repairs are completed in one visit — usually 1 to 3 hours. If a part needs to be ordered, I'll tell you same day and schedule the follow-up for when it arrives, typically within 1–3 business days for common parts.

Yes. Emergency calls 7 days a week, 24 hours. Scheduled work on Saturdays. Sunday by arrangement for urgent situations.

All 27 towns in Litchfield County. Harwinton is 12 minutes from Torrington. Salisbury and Canaan are about 50 minutes northwest. I make the drive — see the full list.

A good rule of thumb: if the repair costs more than 50% of a new system and the furnace is over 15 years old, replacement usually makes more financial sense. Under 10 years old, almost always repair.

The two exceptions are a cracked heat exchanger (safety issue — always replace) and a failed compressor on an older system (replacement is almost always cheaper over 5 years).

I'll tell you my honest read. I don't make money selling new systems — I make it on repairs. So if a repair makes sense, that's what I'll recommend.

Depends on the repair. A $200 capacitor swap on a 15-year-old system is worth it. A $1,800 compressor replacement on the same system probably isn't — you're likely to face another major repair within 2–3 years.

Also: if your system uses R-22 refrigerant (phased out in 2020), the cost of refrigerant alone makes repeated repairs expensive. I'll check which refrigerant your system uses during the diagnostic.

Yes. If replacement makes sense, I can install a new system. I carry equipment from major manufacturers and can get most residential systems within a few business days. I'll give you an installation quote alongside the repair quote so you can make an informed decision.

No heat when it's below 40°F outside, a carbon monoxide alarm triggering, a failed commercial cooler or freezer, flooding from a failed condensate system, or burning smells from any HVAC equipment.

Call the main number — (860) 209-4955 — any time. I answer it directly.

If the repair requires a part that isn't available same day, I'll set up temporary heat or cooling if possible while we wait for the part. I won't leave you without heat in January.

Yes. Walk-in cooler failure, reach-in refrigeration, commercial freezers. Restaurant and food service emergencies are treated the same as residential no-heat calls — they go to the front of the line. Call directly: (860) 209-4955.

Yes. For larger repairs or new system installations, financing is available through GreenSky — a national home improvement lender. Terms include 12-month same-as-cash and longer-term monthly payment options depending on credit approval.

Ask about financing when you call or mention it on the contact form. I'll include the application link in your quote.

Cash, check, and all major credit cards — Visa, Mastercard, Discover, and American Express. Payment is collected at completion of the job.

GreenSky has a $500 minimum for financing applications. Most repairs under that threshold are paid at completion by card or check.

Gas furnaces, oil furnaces, propane furnaces, boilers (hot water and steam), heat pumps, ductless mini-splits, electric baseboards, and radiant systems. If it heats your home, I can work on it.

Yes. I've been working on Litchfield County homes for 30 years, which means I've seen the full range — cast iron boilers from the 1940s, gravity hot water systems, steam radiator setups. These systems require different knowledge than modern equipment. Most contractors avoid them. I don't.

Yes — walk-in coolers and freezers, reach-in cases, bar refrigeration, commercial ice machines, and display cases. See the commercial refrigeration page or call directly for an emergency.

Refrigerators, dishwashers, washing machines, dryers, ranges and ovens. Major brands. I don't do TVs, small electronics, or built-in microwaves. Full appliance repair details here.

Yes — full installations and replacements for residential heating and cooling systems. I also do ductless mini-split installations. Call or fill out the contact form for a quote.

Yes — the Comfort Club. Annual plans starting at $149/year that include a tune-up, priority scheduling, 15% off all repairs, and no after-hours surcharge. Two tiers: Standard (one system) and Premium (heating and cooling).

Once a year for a single-system home — in the fall before heating season or in the spring before cooling season. If you have both heating and cooling, twice a year. A tune-up catches small problems before they turn into $1,000 repairs, and it keeps the system running at full efficiency.

For heating: I inspect the heat exchanger, clean burners, test safety controls, check the flue, measure combustion efficiency, and check the filter. For cooling: I clean the condenser coil, check refrigerant level, test the capacitor and contactors, flush the condensate drain, and check electrical connections. Full details on the maintenance page.